We take the protection of personal data seriously. In this privacy statement, you will find out what data we collect and why. You will also discover how we protect your personal data. This privacy statement applies to the website and everything we offer in connection with Ferienstudio Heidi, Aragon, 3995, Ernen, Valais, Switzerland.
1. What data do we collect?
When you make a booking, we collect data from you such as your name, email address and telephone number.
If you contact us (for example, via the contact form or email) or sign up via the waiting list on the website, we collect the contact details you share with us, such as your email address and telephone number. This enables us to contact you effectively.
2. Purposes of data processing
We collect your data for the following purposes:
- To process and manage your booking with Ferienstudio Heidi.
- To provide essential information for your stay (such as access instructions or house rules).
- To comply with legal obligations (such as (tourist) tax legislation).
3. Third parties and external programmes
To assist you as effectively as possible and to ensure that you can book Ferienstudio Heidi, we use external programmes and platforms that may process your data. Below, we explain which external parties we use:
- Website hosting
- Email client, newsletter mailing service provider
- WordPress
- Telephone services
- Video call services such as FaceTime, Google Meet, Signal, Skype, Viber, WhatsApp or Zoom, etc.
We never share more data with third parties than is necessary, for example to deliver what has been ordered (such as a booking). We never share your personal data for commercial purposes.
4. Secure personal data
We have implemented appropriate technical and organisational measures to protect your personal data against misuse, loss or other forms of unlawful/unauthorised processing or use. This prevents, for example, unlawful access to your personal data and ensures that your personal data is not unintentionally used, altered, destroyed or lost. The measures taken ensure a level of security appropriate to the personal data we process.
An example of a technical measure is that your browser communicates with the server via a secure SSL connection.
5. Your rights
You have various rights regarding your personal data:
- Right of access: You have the right to ask us what personal data we hold about you.
- Right to rectification: You may request that we amend or supplement your personal data free of charge.
- Right to erasure: In certain situations, you have the right to have (some of) your personal data deleted. You may request that we erase your personal data free of charge. If you request the deletion of your personal data, we may terminate an Agreement and/or the provision of Services to you.
6. Retention period for your data
Your data will not be retained for longer than is necessary for the purposes for which it was collected. If your data is no longer required (including in accordance with legal obligations), it will be deleted.
7. Changes to this privacy statement
We reserve the right to amend this privacy statement unilaterally. If this privacy statement changes, the new privacy statement will be published on this page. Should there be any changes that apply to you immediately, we will also notify you of such changes straight away.
8. Contact details
If you have any questions, comments or complaints regarding the processing of your personal data and/or the exercise of the rights set out in this privacy statement, you can always contact us via the contact form.
If, at your request, we correct, supplement or erase personal data, or restrict or cease the processing of your personal data, we will inform you of this by email.
You have the right to lodge a complaint with the relevant data protection authority, for example if you are not satisfied with the way in which we have handled your complaint.
Last updated: 24 March 2026
